Frequently Asked Questions

Why should I reserve a bike in advance?

Some rental items have limited quantities and “out of stocks” do happen. A reservation ensures an item is held specifically for you in the correct size you indicate. We value the riding experience and strive to help you have a great ride. Reservations ensure a bike is held for you and helps us better serve you when you arrive by often speeding up the checkout process.

Is the price online the same price as if I walk in?

Yes! You pay the same price, or in some cases cheaper for booking in advanced by booking online.

How are charges calculated?

All rentals are charged on a time basis. Select your Start day (the day you pick-up) and Return day (the day you return) and select the item you’d like to reserve. The system will display estimated rental charges for the rental period you’ve indicated. With a only a few exceptions (e.g., very large groups), short term reservations (1-2 hours) are not accepted.

Do I need to leave a deposit?

To secure your reservation, you are required to pay a Reservation Deposit Fee to secure your reservation. At selected times; full payment may be required as deposit for your reservation. The Balance Due and taxes (if applicable) are paid when you pick up the rented items(s). In addition, an ID and Security Deposit are required when picking up rented items.

What size bike is right for me?

Your height range (or age-range for kids) is often included in the name of the bike or in the Category/Directory that is used to organize rental inventory. You should confirm the correct “fit” when you pick up your bike. If the bike you selected is not the right fit, the rental location will gladly make minor adjustments or provide a suitable alternative (if available).

Can I change a reservation?

Yes, in most cases your reservation can be revised to change dates or equipment without penalty. Contact the shop or support@rentabikenow.com to make updates to existing reservations.

What’s your cancellation policy?

To cancel an online reservation, simply email support@rentabikenow.com with your bike shop name and the Confirmation Number that you’d like to cancel. Cancellations made 48 hours or more before pick-up will receive a full refund of the deposit fee, less a $10 processing fee. If the deposit fee is less than $10 then no refund will be given and the fee is reduced to the amount already paid. Cancellations made less than 48 hours before pick-up are not eligible for a refund.

Do I have to sign a Liability Release?

Yes, cycling can be a dangerous activity and we want you to clearly understand these risks and what responsibility each involved party has regarding your rental. Online reservations through RentaBikeNow.com, requires the user to agree to terms and conditions, which includes a Liability Release, Waiver and Indemnification. You are also required to sign a print copy of this or similar document when picking up at the shop.

What happens if I get a flat tire?

We strongly recommend that you always carry a cell phone when you ride as well as the phone number of the rental location. Should you have a mechanical problem, stop riding and move to a safe location before using your phone. Contact the rental location for further instructions.

Can someone else ride the bike I rent?

Bikes are only to be ridden by the individual specified during the rental checkout process and as outlined in the Waiver, Release & Indemnification.

Do you offer rental insurance?

No. RentaBikeNow.com does not currently offer insurance on rented bikes and equipment.

What if the bike is stolen or damaged?

The renter is held responsible for rental bikes and equipment from the time it is released to the renter’s custody until the time it is checked back in. To avoid additional fees, make sure to always care for and protect your rented equipment as if it were your own. It should be returned in essentially the same condition as it left the shop. If needed, check your credit card and homeowner’s policy for possible coverage.

Is there information on the local area including route maps or points of interest?

Yes, after you reserve online and receive your email confirmation, you’ll receive an email with links that help you source good routes to ride in the area. Plus, ask the shop when you pick up your bike – most employees are very knowledgeable about the local area and are the best source for up-to-date riding conditions.

How do you protect my privacy / information?

We value your privacy as much as we value your business. Under no circumstance do we provide unnecessary access to your personal or transaction information (except as required by law). All credit card transactions are conducted via a secure encripted connection and we do not store your credit card information. For complete details please refer to our privacy policy.

What is RentaBikeNow.com?

RentaBikeNow.com is a nationwide bike rental reservation system. Hundreds of bike shops and rental locations use RentaBikeNow to manage and improve their rental program, while thousands of cyclists use RentaBikeNow to find and reserve quality rental bikes 24/7.